We can help with your course and account
For questions requiring staff review, email info@artacad.com. Include the course name, account email and a description of the problem. For payment or refund questions, include the order reference. Never send your password, full card number or security code.
Account and lesson access
Purchased courses appear in your account after payment confirmation. If a course is delayed, review the order status and contact us before paying again. A change of website language does not require another purchase of the same course.
Questions while learning
After the course is active in your account, open your learning space to follow the lessons. Digital teacher access is available for an adult's own learning, subject to its separate consent, usage and service-availability rules. It can explain ideas and review artwork shared by the adult learner.
Previous enrolments
Previous academy accounts and Arabic enrolments have been transferred. Use your previous account email and contact us with the course name if access is missing. We will review the existing enrolment before you purchase again.
Recording languages
Current recordings are in Arabic. English recordings for the courses marked on the site are being prepared; their media slots are not playable until the recordings are supplied and verified. Please check the language notice on the course page before enrolling.