Before purchasing
A course is recorded digital content with a one-time price. Review its curriculum, tools, recording language and price before confirming payment. You can leave checkout without completing payment. There is no automatic renewal to cancel later.
Payment or access problems
If you see a duplicate charge or have paid but cannot access the course, do not pay again. Contact us so that we can verify the order and investigate. If we cannot provide the access you purchased, we review a refund request according to the transaction and your applicable legal rights.
How to request a refund
Email info@artacad.com with your account email, course name, order reference and reason for the request. Do not send your full card number or security code. The academy team reviews the request and replies to the email you used. Sending a request does not automatically approve a refund.
After approval
An approved amount is returned through the original payment method via Stripe. The time it takes to appear depends on the payment provider and bank. When a full refund is completed, the entitlement linked to that order ends. Other valid purchases in your account remain available.
Orders from other providers
This policy covers academy-site orders, including the earlier artaad.com checkout and the current artacad.com site. Purchases made through another provider must be reviewed with the issuer of that order. Changing the website language does not create a new order or a separate refund entitlement.